Refund & Return Policy

Last Updated: August 29, 2026

Thank you for shopping with Flyers Spirit. We take pride in providing quality apparel and merchandise created to celebrate East St. Louis pride, school spirit, reunions, and our community.

Please review our refund and return policy carefully before placing your order.

Preorder & Made-to-Order Items

Many Flyers Spirit products are offered as preorder or made-to-order items. These products are produced based on customer orders and may not be kept in regular inventory.

Because production begins specifically for your order, preorder and made-to-order purchases are final sale and are not eligible for returns, exchanges, or refunds due to change of mind, incorrect size selection, or preference.

Please carefully review all product descriptions, sizing information, colors, and order details before completing your purchase.

Incorrect, Defective, or Damaged Items

We want you to receive exactly what you ordered. If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

• Your name and order number
• A description of the issue
• Clear photos of the item and the affected area
• Photos of the packaging, if the item was damaged during delivery

Once the issue has been reviewed and approved, we will arrange an appropriate replacement, exchange, store credit, or refund, depending on the circumstances.

Sizing

Customers are responsible for selecting the correct size when placing an order. Please review the sizing information provided on the product page before purchasing.

We cannot guarantee exchanges or refunds for items that fit differently than expected when the size received matches the size ordered.

Order Changes & Cancellations

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

Once an order has entered production, it cannot be changed or canceled.

Submitting a cancellation request does not guarantee that the order can be canceled.

Final Sale Items

Items identified as Final Sale, customized or personalized merchandise, preorder merchandise, made-to-order merchandise, and clearance items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the refund results from an error on our part.

Return Authorization

Please do not send merchandise back without contacting us first. Returns sent without prior authorization may not be accepted or processed.

Contact Us

If you have a problem with your order, please contact Flyers Spirit and give us the opportunity to make it right.

We appreciate every customer who supports Flyers Spirit and helps us represent the pride, history, and spirit of East St. Louis.