Shipping & Local Pickup Policy

Last Updated: August 29, 2026

Thank you for shopping with Flyers Spirit. Please review our shipping and local pickup information carefully before placing your order.

Local Pickup — Metro East Customers

Customers located within the Metro East service area, including St. Clair County and Madison County, Illinois, are required to select Local Pickup.

Shipping is not available for customers within our local Metro East service area.

Please do not select or request shipping for a local order. Local orders must be picked up according to the options below.

Monday–Friday Pickup

Weekday pickup is available Monday through Friday from 2:00 p.m. to 3:00 p.m.

The designated pickup location and any additional pickup instructions will be provided once your order is complete and ready for pickup.

Please wait until you receive confirmation that your order is ready before arriving for pickup.

Saturday & Sunday Pickup

Weekend pickup is available by appointment only at:

Family Dollar on 89th Street
East St. Louis, Illinois

Customers must arrange and confirm a weekend pickup appointment before arriving. Please do not arrive for weekend pickup without a confirmed appointment.

Shipping Outside the Local Service Area

Shipping is available for customers who live outside of the immediate Metro East service area, including out-of-state customers.

Applicable shipping charges will be calculated or provided at checkout.

Shipping times are separate from production times. Many Flyers Spirit products are preorder or made-to-order merchandise, so an order must first complete production before it can be shipped.

Customers will be notified when their order has been prepared for shipment.

Production & Processing Times

Please pay close attention to the estimated production timeline listed with each product.

Placing an order does not mean that the item is immediately available for pickup or shipment.

Preorder and made-to-order merchandise must complete its applicable production period before it becomes available.

Shipping Addresses

Customers who qualify for shipping are responsible for providing a complete and accurate shipping address at checkout.

Flyers Spirit is not responsible for delays, failed deliveries, or additional expenses resulting from an incorrect or incomplete address provided by the customer.

If you notice an address error, contact us as soon as possible. Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Carrier Delays

Once a package has been transferred to the shipping carrier, delivery timelines may be affected by weather, carrier delays, holidays, service interruptions, or other circumstances outside the reasonable control of Flyers Spirit.

Estimated delivery dates are not guaranteed.

Lost or Stolen Packages

Customers should use the tracking information provided for shipped orders to monitor delivery.

Flyers Spirit is not responsible for packages that are confirmed as delivered by the shipping carrier but are subsequently lost, misplaced, or stolen.

If there is an issue with a shipment while it is still in transit, please contact us so that we can assist with determining the appropriate next steps.

Unclaimed Local Pickup Orders

Customers are responsible for making arrangements to retrieve completed local pickup orders.

Orders should not be considered ready until the customer has received a pickup notification.

If you are unable to pick up your order during the available times, please contact Flyers Spirit to discuss the next available pickup opportunity.

Questions

If you have questions regarding whether your order qualifies for shipping or requires local pickup, please contact Flyers Spirit before completing your purchase.

By placing an order, you acknowledge and agree to this Shipping & Local Pickup Policy.